Frequently Asked Questions

Shipping

We offer standard shipping globally. It can take 1-3 weeks to arrive depending on your location. We usually ship small quantity orders out of the Canadian office in Toronto. Large quantity orders will be shipped out of Shenzhen, China.

If you need speedier delivery, please email us at INFO@SHOPLDH.COM

*Please note that some countries might be subject to additional custom & import fees.

Processing Time

Please allow 2 business days to process your order.  

Cancelling and Changing Orders

We try to fulfil and send your order as quickly as possible, which may limit our ability to add items or may even prevent your item from being shipped immediately.  We cannot cancel orders that have already been shipped.

Returns

Any returns will be accepted within 30 days of purchase. Please note that customized scissors cannot be returned. To receive a full refund, the item must be in its original condition and in its original packaging.

If there is an error in your order, please let us know and we will fix it immediately.  We will pay the shipping costs!   

Left-handed Scissors 

Yes, we have left-handed scissors! 

At this moment, we only have left-handed Midnight Edition tailor scissors (refer to our product list). Please keep in mind that they take longer to receive as they are produced when ordered. The current wait time is about 2 - 3 weeks.

Production Location 

All of our products and packaging are designed in Toronto, Canada. Our family factory in Shenzen, China manufactures the scissors.

More Questions? 

You can email us directly at INFO@SHOPLDH.COM!  We will get back to you within 48 hours.