Our Complete Care Package
We get it! Buying a pair of great tailor shears is an investment. Just as much as we stand behind our product, we want to provide the best customer service and the best after-sales experience.
That's why we offer our customers a complete care package for our scissors.
We stand 100% behind our products. Therefore, all of our scissors come with a 10-year manufacturers warranty! Under reasonable use, our warranty covers any manufacturing defects, such as chipped blades, chipped handles, and broken handles.
In order to start the warranty claim, we will ask for a picture of the defected scissors - this is to help us assess the damage and to help prevent future manufacturing defects. We will also require a receipt or your scissors’ original box to start the claim for you. We will then be able to issue you a replacement. Please note that shipping fees may apply.
Please note that we are not responsible for any damage that is caused intentionally or unintentionally through regular use or by our vendors/resellers.
We offer sharpening services for all of our scissors (excluding snips)!
Depending on what kinds of fabric you are cutting, the frequency you are using them, or the kind of craft you are using them for, our scissors will not quickly dull when performing simple sewing tasks or are used for only one kind of fabric (i.e. natural or synthetic fabrics). If the time ever comes when you do find that your scissors are starting to become dull, you can send them to us to get them back to tip-top shape!
When you send us your scissors, we will adjust the button and apply an anti-rust oil to the surface. Please note that it is not possible to restore the appearance of the scissors during this process; while being sharpened, the appearance of the blades may be changed.
The turnaround time for sharpening is 2- 3 weeks plus shipping.
For Canadian customers, the charge is $15 CAD per pair, including tax. This fee will include return shipping cost.
For U.S. customers, the charge is $30 CAD per pair. This fee will include return shipping cost.
Please note that customers will be responsible for any shipping costs when shipping the scissors to us.
Please ship to:
137-1140 Burnhamthorpe Road W, Suite #217, Mississauga, ON, L5C 0A3
To purchase or review our sharpening service, please click here.
Got any questions?
Email us at firstname.lastname@example.org